Customer Service

My Service

I want you to be completely satisfied with your purchase from The Guildfordian Gallery.

  • I sell quality products produced to high standards by reliable, local partners.

  • I want you to be able to enjoy your purchase, satisfied in the knowledge that you have made the right choice.

  • I aim to deliver a memorable, personalised level of customer service.

If I should fall short of these standards in any way, please let me know and I will do my utmost to rectify the situation to your satisfaction.

Payments

I am pleased to accept payment via the following options:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • G Pay
  • Shop Pay
  • Guildfordian Gallery Gift Card

All payments are processed in GBP (£ British pounds sterling).

The conversion utility provided on the site is indicative only, for your convenience when shopping in other currencies. Once you reach checkout, your order and shipping costs will be presented in GBP.  Actual conversion rate from GBP to your own currency will be determined by the provider of your chosen payment method and is beyond our control.

At checkout, you may see that your payment is being made to Spybey & Company Limited, rather than The Guildfordian Gallery. The Guildfordian Gallery is a trading name of Spybey & Company Limited, operator of this online store. If you choose to pay by credit or debit card, your payment will show as being paid to SP * THE GUILDFORDIAN on your statement.

Delivery

Please visit my dedicated Delivery page for further details.

Returns, Refunds and Exchanges

Should you decide that the product you purchased from The Guildfordian Gallery is no longer required, not the right item or you simply wish to return it, you can do so.

Please review my Returns Policy for further details.

Terms of Service

This website is operated by Spybey & Company Limited, trading as The Guildfordian Gallery.

Throughout the site, the terms "I" “we”, “us” and “our” refer to Spybey & Company Limited. Spybey & Company Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Review Us

I'd like to invite you to review The Guildfordian Gallery on Trustpilot.

Or, you can contact me directly with any feedback by writing to: service@theguildfordian.com

Review The Guildfordian Gallery on Trustpilot