Refunds & Returns
Should you decide that the product you purchased from The Guildfordian is no longer required, not the right item or you simply wish to return it, you can do so.
Returning Your Item(s)
I am happy to accept returns for exchange or a refund within 30 days of the original purchase date. The product must be unused and preferably in its original packaging. Please do not send your purchase back to the manufacturer, unless advised to do so.
Shipping Your Return Item
To return your product, simply log into your account, locate your order and select Request return. Alternatively, you can send an email to service@theguildfordian.com and I will contact you with further instructions. I recommend that you use a trackable, insured shipping service. You will be responsible for paying for your own shipping costs for returning your item.
Your Refund
Once your return is received, I will send you an email to notify you that I have got it. Following inspection and approval, a credit will be applied to your credit card or original method of payment. If I can't offer a full refund, I will contact you to let you know why.
Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping the item to you will be deducted from your refund.
Exchanging an Item
If you would like to make an exchange for another item, send an email to service@theguildfordian.com and I will contact you with further instructions.